Shipping and returns

return to

If you wish to return the product(s) to RemedyBaltic OÜ online store:

Contact us contact by e-mail and let us know in writing.

• RemedyBaltic OÜ: returns are made via smartpost/omniva parcel machines.
• Smartpost Itella parcel terminal: free of charge, within 14 days >
  
  – If the parcel arrived at a blue parcel terminal, it can be returned free of charge with the same door code from any blue parcel terminal in Estonia.
  You can also return a parcel that has arrived at a blue machine from a white machine by making a return. my.smartpost.ee in the self-service environment by the consignment number (barcode).- If the parcel arrived at a white parcel terminal or a parcel point, you can only make a return by. my.smartpost.ee by self-service parcel number (barcode), with a choice of return from either a white or blue parcel machine.
• Omniva post office: return through the post office is at the customer’s expense. The return should be sent to the address “Männiku tee 4 Suure-Jaani Viljandimaa, 71503 Estonia” with the explanation “Return of the product”.

The product must be correctly packed for return and the following address details of the recipient must be added: “Veebipood Remedybaltic.eu” Männiku tee 4 Suure-Jaani Viljandimaa, 71503 Estonia” Explanation “Return of product”.

If you have any questions, please contact by e-mail: info@remedybaltic.eu or by phone: 52 61 738 (option 1).

Conditions of sale

The owner of the online shop REMEDYBALTIC.EU (hereinafter referred to as the Online Shop) is: RemedyBaltic OÜ (registration code 16419184).

Validity of the sales contract, commercial and price information

The terms and conditions of sale apply to the purchase of goods from the Online Shop.
The prices of the products sold in the online shop are entered in euros and marked with the products. The price is subject to a delivery charge.
The delivery fee depends on the location of the buyer and the delivery method. The delivery charge is displayed to the buyer when placing the order.
Information about the goods is provided on the Online Shop directly next to the goods.

Placing an order
To order, you must add the products you want to your shopping cart. In order to place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the charge, which can be paid by invoice, is then displayed.
The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop.
The online shop remedybaltic.eu only accepts payments in euros.
If the ordered goods cannot be delivered due to expiry of the delivery period or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.

Use of vouchers
One promotional coupon can be used per order.
We share the discount codes in our Facebook group, and we can also send the coupons via email.
Delivery to
Goods are shipped to Estonia, Finland, Latvia.
The shipping costs are borne by the buyer, and the corresponding price information is displayed with the shipping method.
Shipments within Estonia usually arrive at the destination specified by the buyer within up to 7 working days from the entry into force of the sales contract. Outside Estonia, delivery takes up to 14 calendar days.
In exceptional cases, you have the right to have the goods delivered within 45 calendar days.

Right of withdrawal
After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days.
It is not possible to return opened products!
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of return, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.
If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.

In order to return the goods, you must submit a withdrawal form and send it to info@remedybaltic.eu within 14 days of receipt of the goods.
The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. they are wrong or defective).
The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within that period.
Upon receipt of the returned goods, the online shop will immediately, but not later than 14 days from the date of receipt of the cancellation, return to the buyer all payments received from the buyer under the contract.
The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.
If the purchaser has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to refund the consumer any costs that exceed the costs associated with the usual delivery method.

The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop is marked significantly below the market price of the goods due to a mistake.

Right to lodge a complaint
In the event of a defect, the buyer has the right to contact the online shop within two months at the latest by sending an e-mail to info@remedybaltic.eu.
The online shop is not liable for defects that occur after the goods have been delivered to the buyer.
If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees for the sales contract.
The online shop will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data
The online shop uses the personal data entered by the buyer (including name, telephone number, address, e-mail address, bank details) only for processing the order and sending the goods to the buyer. The online shop forwards personal data to companies providing transport services in order to deliver the goods.
The online shop sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.

The purchaser may opt out of receiving offers and newsletters by email at any time by notifying us by email or by following the instructions in the email containing the offers.

Dispute resolution
If the buyer has any complaints about the Online Shop, they should be sent by e-mail to info@remedybaltic.eu.
If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. You can read the terms and conditions of the procedure and submit an application here. The Consumer Disputes Committee is competent to settle disputes arising out of a contract between the buyer and the Online Shop. The examination of the buyer’s complaint by the Commission is free of charge.

The buyer can turn to the European Union’s consumer dispute resolution platform.